Shipping Policy
Shipping Policy
Generalities
Welcome to GLOBES. Below we detail our shipping policy to ensure our customers understand the terms and conditions related to shipping products purchased on our website.
Order Processing
- **Processing Time:** All orders are processed within 3-5 business days (excluding weekends and holidays) after receiving order confirmation. If we experience a high volume of orders, shipments may be delayed a few additional days. If there is a significant delay in shipping your order, we will contact you by email or phone.
Shipping Rates and Options
- **Shipping Methods:** We offer only one shipping method at the moment.
- **Shipping Costs:** Shipping costs are calculated and displayed at checkout. These costs may vary depending on the destination and shipping method selected.
Delivery times
- **Standard Shipping:** It usually takes between 1 and 15 business days.
National and International Shipping
- **National Shipping:** We ship to all regions within Mexico
- **International Shipping:** Currently, we ship to certain countries on our list. Please note that additional customs fees and duties may apply depending on individual country regulations.
Shipping Confirmation and Order Tracking
- **Shipping Confirmation:** You will receive a shipping confirmation email once your order has been shipped, which will include your tracking number.
- **Order Tracking:** You can track your order using the tracking number provided on the website of the corresponding courier service.
Delivery Problems
- **Incorrect Address:** Please make sure you provide a correct shipping address. We are not responsible for non-delivery due to incorrect or incomplete addresses.
- **Lost or Damaged Orders:** If your order does not arrive or arrives damaged, please contact us immediately at globes.servicioacliente@gmail.com. We will work to resolve the issue as soon as possible.
#### Contact
If you have any questions about our shipping policy, please feel free to contact us via:
- **Email:** globes.servicioacliente@gmail.com
Thank you for choosing GLOBES. We are committed to providing you with the best service possible.